Last updated: June 20, 2025.
This Refund Policy governs subscription payments and other fees paid for the FAMYTREE mobile application (the "Service") operated by BANAMOL PRIVATE LIMITED ("Company", "We", "Us", or "Our").
By making a payment within the Application, You agree to the terms outlined in this Refund Policy.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
· Duplicate or excess payment made by mistake
· Technical errors resulting in unsuccessful service activation
· Payment deducted but subscription not activated
· Any billing discrepancy verified by the Company
Non-Refundable Situations
Refunds will generally not be provided in the following cases:
· Change of mind after subscription activation
· Partial usage of subscription period
· Failure to cancel subscription before renewal date
· Violation of Terms and Conditions leading to suspension
Refund Request Process
To request a refund:
· Raise a request via the Contact Us option within the Application
· Provide registered email ID and transaction details
· Submit proof of payment if required
· Identity verification may be requested
All refund requests will be reviewed carefully before approval.
Refund Processing Time
· Approved refunds will be processed within 7 to 15 working days.
· Refunds will be credited to the original payment gateway or payment method used during the transaction.
· Processing time may vary depending on the bank or payment provider.
Company Discretion
The Company reserves the right to approve or reject any refund request after proper validation and internal review.
Contact Us
If you have any questions regarding this Refund Policy, contact us at: